Marketing Operations, Director

As the Director of Marketing Operations, Nikki is responsible for property management marketing strategic planning and support. Creating strategic marketing plans, budgets, traffic generation, and campaign management for over 50 unique properties across the Midwest is challenging to say the least, but Nikki almost makes it look easy. Through a hands-on approach, Nikki applies a strong combination of 15 years industry experience with cutting edge resources and creativity to consistently increase leasing performance across our portfolio – from troubled assets and acquisitions to Class A mixed use developments. Nikki has built a strong foundation by establishing a best in industry customer service and sales training program, site audits, and rehab/acquisition strategy for immediate improvement of managed assets. Nikki also oversees our portfolio’s digital footprint, including social media, SEO, reputation management, and customer relationship management.

When Nikki’s not saving the world, one marketing plan at a time, she stays busy with her beautifully blended family of seven. Nikki is also heavily involved in our Buckingham community as the captain of our kickball team, the “Pulled Hammies.” You can find her catching up on her Bravo TV shows and anything “Kardashians” when she’s outside the office.

“Through measurement of customer experience, accountable action plans, and responsive management representatives, an environment can be built where our customers become our marketing representatives.”

Meet More of the Team

Jim Smith

Senior Marketing and Creative Director

Becca Manolov

Vice President, Customer Experience

Scott Sladek

Chief Operating Officer