With Buckingham’s continued dedication to resident satisfaction, we are ecstatic to announce that 30 of our properties received Resident Satisfaction Awards for 2018 from SatisFacts.
Property managers and team members took strides in improving their overall customer service tactics, which resulted in the increase of SatisFacts award winners from six in 2016, 25 in 2017 and now 30 in 2018!
Each property received at least a 4.0 (on a five-star rating) score on their annual surveys sent out to residents and prospects with a minimum of 25 surveys completed.
SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to undecided prospective residents, residents after move-in, residents after service is completed in their home, and to residents near the expiration of their lease, Buckingham properties are always able to keep up with customer satisfaction. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that the team can then meet their residents’ needs.
To learn more about SatisFacts, visit their website.
Congratulations to the following properties in the Buckingham Companies portfolio for being a Resident Satisfaction award winner:
Buckingham Annual Award Winner:
Preserve at Crossroads
Shady Oak Village
Buckingham Insite® Award Winners:
Aertson Midtown
Apartments at Grand Prairie
Bradford Place
Bradford Ridge
Bradford Run
CityWay
Champion Farms
Fieldstone at Glenwood Crossing
Foster’s Landing
Governor Square
Gramercy
Heritage Trail Apartments
Lockerbie Court
Monon Place
Mosaic at Levis Commons
Northlake Farms
Northlake Village
Reserve at William’s Glen
Rosemont Vinings Ridge
The Ambassador
The Cole
The Congress
The Flats at Austin Landing
The Foundry
The Langston
The Plaza
The Village on Spring Mill
Whetstone Flats